Other aspects of the faucet or accessories, to be free of defects in material and workmanship during This product warranty applies only to faucets installed in the United States ONLY. If expedited shipping is requested customer will be responsible for freight charges. All warranty parts will be shipped freight prepaid ground service. If these parts are unavailable by the original place of purchase then manufacturer will, free of charge, mail the original owner the cartridge or parts necessary to put the faucet in good working condition. If the faucet should leak or drip during normal use, you may obtain warranty parts with the original place of purchase. Warrantied to be flawless during normal residential use. Warranty to the original consumer to be free from defects in material and workmanship. Refunds generally are made within 7 days after receiving of the returned products. If you need help choosing your fixture, please email before purchase.Īll refunds will be credited back to its original form of payment method, no return or exchange after 30 days. Charging 25% per item re-stocking fee on to our customers is something we would rather not happen. To keep our prices low, we try to keep the operational costs down and pass this savings on to you. ** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixtures before ordering.
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Products sold over 30 days from date items are received are not returnable nor exchangeable.īuyer must obtain a RMA number, follow the return instructions and pay to have product shipped back to the manufacturer at your own cost.īuyer agrees to a 25% restocking fee per item in the order, this charge will be deducted from any credit given.Īll returned items must be in original packaging, no sign of physical damage, parts shortage, or the return will not be credited to a full amount.
If your purchase is over 30 days, please contact the manufacturer directly. We will repair or replace at the manufacturer's discretion. If you encounter any problem such as missing part or defective within 30 days of purchase, please contact us immediately to obtain a RMA-Return Merchandise Authorization before shipping back to us. If you are not sure, please send us a email for assistance before placing the order. Please make sure the merchandise is what you want and it will work with your fixture. With this line of fixtures we have experienced a very high level of customer satisfaction and a very low return rate.All products are sold as "Brand New" in its original package. In that time we have sold thousands of Kingston Brass products. If a solid, heavy, well-made product at a fair price is what you are after, you need look no further!į has been a Kingston Brass authorized distributor for over 10 years. Kingston Brass products include all the attractive aspects of a more expensive brand yet offer all this at a significantly lower price. One of the fastest growing brands in the industry today, Kingston Brass offers products that are affordable without compromising the quality of their design. Basically if anything goes wrong anytime in the next 10 years you are covered - free of charge! Based on our experience, Warranty claims are few and far between - These products are built to last! This warranty guarantees all faucets to be leak and drip free during normal installation and use.
is an authorized Kingston Brass dealer so this fixture includes the comprehensive 10 year manufacturer's warranty against all defects.
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